Guest Services Representative

Reports to: Store Manager

Job Description:

The Guest Services Representative contributes to the success of Summit Beach Tanning by providing friendly, professional, efficient, and courteous customer service to our customers during their tanning experience, while ensuring the environment is clean and well maintained.

Responsibilities:

• Greet customers promptly
• Answer telephone courteously
• Respond to customer inquiries or pass on customer information to manager for customer contact
• Use sales skills to communicate product information regarding tanning packages, club membership, and tanning products to ensure customer needs and sales goals are met
• Maintain cleanliness of salon by completing daily opening and closing tasks; i.e., cleaning beds and floors in tanning rooms and maintaining front counter area
• Direct customer service concerns or special requests to the manager as needed
• Complete opening and closing cash handling procedures
• Adhere to all company policies and procedures
• Perform miscellaneous job-related duties as assigned

Skills/Qualifications:

Candidates for salon positions must possess…

• A high school diploma (or equivalent)
• A minimum of six months experience in a service/retail/hospitality industry
• Excellent communication skills
• An energetic and positive attitude
• Computer skills

Candidates must also be:

• Customer service oriented
• A team player
• Detail oriented
• Able to anticipate problems and recommend solutions
• Able to identify opportunities to improve salon and work environment
• Able to complete quality work in an efficient manner within agreed upon time frames.

Other Requirements:

• Professional work attire at all times
• Demonstrated ability to work independently
• Continuing education in the Indoor Tanning Industry
• Pass an indoor tanning certification program
• Physical ability to clean tanning beds (as needed; depending on the season)

You may use our on-line application to apply for this position.